Privacy policy

Privacy Policy

At The American Hawk, we respect your privacy and want you to understand how we collect, use, and protect your personal information when you shop on our website or contact us.

Our website is powered by Shopify, which provides the technology used to operate our online store and process customer information.

1. Information We Collect

We collect information that helps us process orders, provide customer support, and operate our website:

  • Contact Details: Your name, email address, phone number, billing address, and shipping address.

  • Payment Information: Payment details are processed by secure third-party payment providers. We do not store complete credit or debit card information on our own systems.

  • Order Information: Details about products you purchase, your orders, and related transactions.

  • Website & Device Information: Information such as your IP address, browser type, device type, and website activity may be collected to help operate and improve our website.

2. How We Use Your Information

We may use your information to:

  • Process Orders: Process payments, prepare and ship orders, and manage returns or exchanges.

  • Customer Support: Respond to questions and help resolve order or product issues.

  • Marketing: Send promotional emails about products, collections, or offers when permitted. You can unsubscribe from marketing emails at any time.

  • Security: Help protect our website, customers, and business from fraud, unauthorized activity, and security threats.

  • Website Improvement: Understand how visitors use our website and improve its functionality and shopping experience.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted service providers when necessary to operate our business, including:

  • Shopify: Our ecommerce platform and website provider.

  • Payment Providers: Companies that securely process payments.

  • Shipping Carriers: Delivery companies such as DHL, FedEx, or UPS when needed to deliver your order.

  • Service Providers: Companies that help us with website operations, technology, security, or customer support.

  • Legal Requirements: When disclosure is required by law or necessary to protect our legal rights, customers, or business.

4. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information. You may contact us to request:

  • Access to personal information we hold about you.

  • Correction of inaccurate information.

  • Deletion of personal information where legally permitted.

  • Withdrawal of consent for certain marketing communications.

  • Information about certain cookies or tracking technologies used on our website.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

5. Keeping Your Information Safe

We use reasonable security measures to help protect your personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our services, operate our business, meet legal requirements, resolve disputes, and maintain appropriate business records.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. Any updated version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, you can contact us: