Shipping policy

Order Processing Time

Standard in-stock orders are processed within 2 to 4 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Custom or made-to-order jackets require an additional 5 to 10 business days for production. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Timeframes

For customers, standard delivery typically arrives within 5 to 8 business days once the order has been shipped. Expedited shipping options are available at checkout and usually deliver within 2 to 3 business days.

For international orders, delivery generally takes 10 to 21 business days, depending on the destination. Please note that delays due to peak seasons, severe weather, or customs processing are beyond our control. We always ensure timely dispatch from our end.

Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. Orders above a certain value may qualify for free shipping, as indicated at checkout.

For international customers, customs duties, import taxes, and related charges are the responsibility of the customer. These charges vary by country, so we recommend checking with your local customs authority before placing an order.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking updates may take 24 to 48 hours to appear. If there is no update after 72 hours, feel free to contact us and we’ll assist you.

Customs, Duties, and Taxes

International customers are responsible for all applicable duties, VAT, and import taxes. We ship with accurate commercial invoices and declared values. We do not mark shipments as gifts or undervalue them. Customs clearance times vary and are outside our control.

Incorrect Address and Failed Delivery

Please double-check your shipping details before placing your order. If you notice an error, contact us immediately at support@theamericanhawk.com. Once an order is processed, address changes may not be possible.

If a package is returned due to an incorrect address or failed delivery, we will contact you to arrange reshipment. Reshipping costs will be the customer’s responsibility. Unclaimed packages are held for 14 days.

Lost or Stolen Packages

If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or around your delivery location first. If still missing, contact us within 7 days of delivery. We will initiate an investigation with the carrier, which usually takes 5 to 10 business days. Based on the outcome, we will arrange a replacement or refund.

Damaged Items During Shipping

If your item arrives damaged, please notify us within 48 hours of delivery. Email support@theamericanhawk.com with:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging

Prompt reporting helps us resolve the issue quickly. Claims reported after 48 hours may be difficult to process due to carrier limitations.

Shipping Carriers

We partner with reliable global carriers to deliver your orders safely:

  • FedEx
  • SkyNet
  • DHL
  • UPS

Delivery times may vary depending on your location and the selected carrier.

Contact Us

Have a question before or after placing your order? We’re here to help:

We usually respond within 1–2 business days. Thank you for choosing The American Hawk—we truly appreciate your trust and look forward to serving you.