Shipping policy

At The American Hawk, we aim to make the shipping process clear and straightforward. This policy explains our shipping costs, processing times, delivery estimates, and other important shipping information.

1. Shipping Cost

We provide clear shipping costs before you complete your purchase.

  • Free Shipping: Shipping is free to the United States, United Kingdom, Canada, and Australia.
  • Other Eligible Destinations: A flat shipping fee of $15 per order applies to most other eligible destinations. Kazakhstan has a shipping fee of $25 per order. The applicable shipping cost will be shown at checkout before you complete your purchase.

2. Processing & Delivery Times

  • Order Cut-Off: Our order cut-off time is 5:00 PM. Orders placed after the cut-off time are processed from the next business day.

  • Processing: Orders are processed within 3 business days.

  • Transit: After shipment, delivery usually takes 5–7 business days.

  • Estimated Total Delivery Time: Orders generally arrive within 8–10 business days from the start of processing.

  • Business Days: Our processing schedule runs Monday through Friday, excluding weekends and public holidays.

Delivery times are estimates and may be affected by circumstances such as customs processing, severe weather, carrier delays, public holidays, or other events outside our reasonable control.

3. Shipping Carriers & Tracking

We use established shipping carriers, including DHL, FedEx, and UPS, depending on the destination and order.

  • Tracking: A tracking number will be provided after your order has been shipped. Tracking information may take some time to become active after the carrier receives the package.

4. Address Accuracy

Please carefully check your shipping address before completing your order.

If an order is returned to us because of an incorrect address, an unsuccessful delivery, or repeated missed delivery attempts, additional shipping charges may apply if the package needs to be reshipped.

5. Customs Fees & Import Duties

Orders shipped outside the United States may be subject to customs duties, import taxes, or local handling fees depending on the destination country.

Any applicable customs duties, import taxes, or local fees are the customer's responsibility and are not included in our product or shipping prices unless specifically stated otherwise.

6. Delays, Damaged, or Lost Packages

Delivery may occasionally be delayed because of severe weather, public holidays, customs processing, carrier delays, or other circumstances outside our reasonable control.

If your package is delayed, damaged, or appears to be lost during transit, please contact our support team with your order details. We will assist with the appropriate carrier investigation or claim process and provide the next available resolution based on the circumstances.

Contact Us

We aim to respond to customer inquiries within a reasonable time.