Terms of service
Welcome to The American Hawk.
By visiting https://theamericanhawk.com or placing an order with us, you agree to these Terms of Service. These terms apply whether you create an account or simply browse or use our website.
If you do not agree with these terms, please do not use our website.
Our Products
We make reasonable efforts to provide accurate product descriptions, images, pricing, sizing information, and availability.
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Colors and Appearance: Colors may appear slightly different depending on your screen or device. Genuine leather and other materials may also naturally vary in shade, texture, and appearance.
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Sizing: Sizing information is provided on the relevant product pages. Please review the available size guide before placing an order.
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Product Information: We may update product details, pricing, specifications, or availability from time to time.
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Product Availability: In rare cases, a product may become unavailable after an order is placed. If we cannot fulfill an order, we will notify you and provide a refund for the amount paid for the affected order.
Orders and Payment
Payment
We accept payment methods displayed at checkout, which may include major credit and debit cards, PayPal, and other available payment options.
Payments are processed through third-party payment providers. We do not store complete payment card information on our own website servers.
Order Confirmation
After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not guarantee that the order has been shipped.
Orders are processed after payment verification and order review.
Cancellations
You may request to cancel an order within 24 hours of placing the order, provided it has not already been shipped.
For approved cancellations after 24 hours and before shipment, a 20% cancellation fee may apply, as described in our Return & Refund Policy.
Once an order has been shipped, it cannot be cancelled. Eligible returns may be requested after delivery according to our Return & Refund Policy.
Returns and Exchanges
Returns and exchanges are handled according to our Return & Refund Policy.
Please review that policy before placing an order, particularly if you are purchasing a custom or personalized item.
The Return & Refund Policy explains the return period, eligibility requirements, return shipping responsibilities, exchanges, cancellations, and refunds.
Intellectual Property
All content on this website, including product images, photographs, product descriptions, logos, graphics, written content, and other materials, is owned by or used by The American Hawk with appropriate rights.
You may share links to our website, but you may not copy, reproduce, distribute, modify, or use our content or images for commercial purposes without prior written permission.
Governing Law
These Terms of Service are governed by the applicable laws of the state in which The American Hawk's legal business entity is registered, unless applicable law requires otherwise.
Any dispute relating to these Terms or an order will be handled by a court with appropriate jurisdiction, subject to applicable consumer protection laws.
If you access our website from outside the United States, applicable local consumer protection laws may also apply.
Updates to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.
Any updated version will be posted on this page.
Contact Us
If you have questions about these Terms of Service, please contact us:
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Company Registered: The Urban Hawk LLC
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Website Name: The American Hawk
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Website: https://theamericanhawk.com
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Email: support@theamericanhawk.com
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Phone: +1 512 355 5767
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Address: 5900 Balcones Drive #18979, Austin, TX 78731, United States
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Business Hours: Monday–Friday, 9 AM–5 PM
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Response Time: Within 24 business hours
By using our website or placing an order, you agree to these Terms of Service.
